WVV - Zonal Sponsorship Officer (01 Position)
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World Vision is a Christian relief, development and advocacy organization working to improve the quality of life of people, especially children who are marginalized and living in poverty. World Vision helps all who are in need, regardless of their religion, race, ethnicity or gender. As a child-focused organization, WV’s work focuses on children, ensuring they are protected and their basic needs are met. World Vision Vietnam (WVV) has been funded from 13 support countries in Europe, Asia, the Americas and Australia. Funding of WVV consists of sponsorship program funding (70%) and Private Non-Sponsorship (PNS)/grants (30%). WVV employs about 430 staff, of which 93% are Vietnamese nationals.
WVV is operating in 14 provinces including Hanoi, Dien Bien, Hai Phong, Hung Yen, Quang Tri, Thanh Hoa, Ha Tinh, Quang Binh, Quang Tri, Da Nang, Quang Nam, Quang Ngai, Ho Chi Minh, Dak Nong. WVV’s Area Program (AP) usually focuses within one administrative district of a province which populated by ethnic minority people with high rates of poverty. A uniqueness of WVV’s Development Program Approach (DPA) is that AP team members are based at district level where the AP is located, which enables them to work closely with government partners and communities on a daily basis. Beside the APs, WVV is also implementing different Special and Grant Projects to meet the specific needs of vulnerable children in both AP and non-AP areas.
The Zonal Sponsorship Officer (ZSO) provides specialised sponsorship technical support to multiple Area Programmes (AP) at a zonal level to enable excellence in Child Sponsorship by those APs. They are responsible to deliver results through influence and collaboration.
The ZSO brings specialist knowledge in -
A) Sponsorship in Programming including child participation and protection; B) Sponsor and child engagement; C) Business Process and Systems Management.
For each of these areas their role is to provide: 1) Technical knowledge; 2) Capacity Building; 3) Planning and implementation support, and 4) Quality Assurance.
Sponsorship Management and Coordination (10%)
Quality implementation and management of Child Sponsorship: Provide specialised technical guidance and support to encourage and enable excellence in Child Sponsorship at AP level in all areas, including programming, sponsor communications, children’s transformative experience of child sponsorship and successful outcomes in their lives.
o Integration of child sponsorship in Design, Monitoring and Evaluation (DME) and annual plans: Provide Sponsorship in Programming technical support to APs to ensure integration of sponsorship within Technical Programs (TPs) and Community Engagement and Sponsorship Plan (CESP) and ensure all Registered Children (RC) are actively and meaningfully participated in and benefited through programme activities.
o RC & Most Vulnerable Children (MVC) Participation: All RC are participating according to standards. MVC inclusion are included in activities and child sponsorship where appropriate.
o Child protection and safeguarding: Ensure compliance of the Safeguarding Policy, implementation of Child Protection strategies, standards, protocols and strengthening committees.
Technical interventions to ensure child sponsorship meets standards, requirements and protocols: Provide problem solving and technical input, business process reviews and capacity building skills to equip APs to address and manage challenges in meeting all required standards.
Strengthening quality assurance: Build AP capacity to manage quality assurance effectively across all their sponsorship outputs.
Sponsorship in Programming (SiP) (35%)
• SiP Technical guidance: Provide technical guidance to assure quality of SiP. Assists AP teams to review quality of Sponsorship in Programming annually using SiP Reflection tool; analyse and work with National Office (NO) to develop plan for support accordingly.
• Community engagement and sponsorship education: Support APs in message development and in capacity to assess effectiveness of ongoing messaging that is responsive to gaps in community understanding.
• Sponsorship Risk Management: Supports APs in assuring that sponsorship risk management strategies are applied and adjusted as necessary.
• Community-led care & protection: Provides technical support and capacity building to integrate child sponsorship selection and monitoring as part of the community’s own protection systems.
o Child Selection: Supports APs in planning for and delivering ongoing child selection as part of community-led care and protection.
Ensures alignment of child selection criteria with WV intent.
Ensures safeguarding protocol has been followed during Child Selection and RC Supply process.
o Child monitoring: Provides technical input and capacity building to assure monitoring processes and systems are integrated through Child Protection Committee (CPC) including volunteer arrangements.
Provides support to assure implementation of Integrated monitoring plan, implementation management – Data quality, data entry, monitoring, tracking, exception reports, follow-up reports.
Assures that the incorporation of child protection standards in sponsorship processes.
Regularly Generates report and keep the Team Leader and AP team informed on the status of monitoring.
• Child participation and voice: Provides subject matter expertise for integration of sponsorship requirements with development process and child participation.
o Technical support for Integrated Activity Plan and annual planning to link sponsorship requirements with project or other activities.
o Supports the AP team in providing analytical data to take informed decision on Designing and integrating activities with all Children.
o Provide technical support to AP team to initiate or implement new ideas/initiatives from Global Centre (GC)/NO to promote child participation and voice in the child sponsorship program
• RC Projection and Inclusion: Provides SiP technical support to APs to ensure integration of sponsorship within TPs and CESP and to ensure RC from all age groups have relevant activities
o Provides technical support to RC projection, allocation and management to ensure RC portfolio at 2% higher than RC budget commitment with Support Offices (SOs).
o Provides technical support during annual planning to strengthen community ownership of child protection and participation. Supports APs to ensure that sponsorship activities are integrated with programming wherever possible, and that all RC benefit from project activities according to Partnership Sponsorship Standards
Sponsor and Child Engagement (35%)
• Sponsor communications: Provides technical support and capacity building for APs in planning and delivery of child sponsorship communications, including correspondence, sponsorship visits, etc. They assure processes with children are child-friendly, and build child participation and child voice within the community. Provides support to quality assurance to ensure sponsorship communications are engaging, meaningful and delivered in a timely manner.
• Rich media: Provides capacity building and technical support in the use of devices and techniques for capturing quality rich media. Provides technical support to Area Programmes’ own quality assurance to ensure quality media and deliver in a timely manner.
Business process and systems management (5%)
• Sponsorship standards: Provides technical support and capacity building to ensure efficient and effective sponsorship operations. Generate and review HOPE (World Vision's system to manage Information of RC) reports to ensure high quality of service to children and sponsors and Key Performance Indicators (KPIs) are maintained as per standard.
• Business Process improvement: Reviews to assure quality and efficiency of business processes to ensure child sponsorship standards are met. Provides technical support when Sponsorship Operations Indexs (SOI) are not being met, including review of business process effectiveness.
• System support: Provides secondary support for sponsorship systems such as HOPE/Horizon system.
o Ensures all APs maintain inventory
o RC record management is current and accurate.
Capacity Building and Collaboration (10%)
Collaborate with the National Office on curriculum and updated guidance on Sponsorship as well as to equip AP teams (capacity, tools, equipment, etc.) for strong sponsorship operations.
Coordinate and support capacity building for AP staff, children, youth, volunteers, community in sponsorship processes, sponsorship programming, child engagement, sponsor features, digital and technical expertise.
Provide feedback, build capacity for (Management Sponsorship for Excellence) MS4E and assist implementation of new initiatives
Coordinate with sectors, technical specialist, WVIT on updated guidance.
Organize refresher courses on sponsorship, child protection and safeguarding.
• Act as an ambassador of World Vision’s brand by strictly following World Vision’s brand and communications guidelines when working with external partners and developing communications products (print, audio, or video).
• Perform other duties as assigned by the manager to contribute to the team performance
Required Education, training, license, registration, and certification
• Bachelor degree in management or a social science field preferred
Preferred Knowledge and Qualifications
• Knowledge of sponsorship policies, framework, systems and processes.
• Knowledge of World Vision’s Development Programming Approach and Sponsorship in Programming.
• Knowledge of community development and engagement.
• Creative and able to apply innovative thinking, partnership building and problem-solving skills – particularly in business process analysis.
• Have understanding and experience in Child Sponsorship and its contribution to child wellbeing.
• Have understanding and experience in Development Program Approach and Sponsorship in Programming.
• Experience in design and facilitation of training programmes.
• Experience in local level partnering.
• Demonstrated competencies in program planning and reporting.
• At least 5 years’ experience in development sector (required).