WVV Sponsorship Specialist (Child and Sponsor Engagement)
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World Vision is a Christian relief and development organization working to create lasting change in the lives of children, families and communities living in poverty. World Vision serves all people regardless of religion, race, ethnicity or gender. As a child-focused organization, WV’s work focuses on children, ensuring they are protected and their basic needs are met. World Vision Vietnam (WVV) has been funded 12 support countries in Europe, Asia, the Americas and Australia. Funding of WVV consists of sponsorship program funding (70%) and PNS/grants (30%). WVV employs about 430 staff, of which 93% are Vietnamese nationals.
WVV is operating in 4 zones: North 1 (Hoa Binh, Dien Bien), North 2 (Yen Bai, Tuyen Quang, Hai Phong), Central (Thanh Hoa, Quang Tri and Da Nang) and South (Quang Nam, Quang Ngai, Ho Chi Minh and Dak Nong). WVV’s Area Program (AP) usually focuses within one administrative district of a province which populated by ethnic minority people with high rates of poverty. A uniqueness of WVV’s Development Program Approach (DPA) is that AP team members are based at district level where the AP is located, which enables them to work closely with government partners and communities on a daily basis. Beside the APs, WVV is also implementing different Special and Grant Projects to meet the specific needs of vulnerable children in both AP and non-AP areas.
The Sponsorship Specialist provides management and supervisory support to the National Office (NO) management of sponsorship operations, sponsorship business systems, guidelines and standards for improved performance and relationship between the child, family and community with sponsors and Support Offices (SOs).
This position works closely with the Sponsorship Manager to address gaps identified through Sponsorship data, reports to achieve sponsorship excellence and ensure good progress of the Global National Operation Dashboard (GNOD) and Sponsorship Operations Index. (SOI).
1. Leadership, Strategy and Policy implementation (10%)
• Vision for sponsorship:
o Support and communicate a compelling vision for sponsorship as a transformative relationship and actively promote the integration of sponsorship and programming for ministry impact.
o Support strategic understanding and ownership of Child Sponsorship within key national office roles. Enable cross-team strategic engagement for an integrated approach to transformational development in which sponsorship is an integral part.
o Actively engage with ZSO and APs in influencing, interpreting and implementing sponsorship strategy, policy and procedure through an integrated approach.
• National Strategy: Support development of sponsorship strategy integration and contribution to national strategy and operational plan development.
• Child Sponsorship policy, standards and essentials implementation: Coordinate and support the NO Child Sponsorship implementation strategy to achieve the organisational mandate of an enriching experience for children, sponsors and fulfilling donor promise, meeting sponsorship standards. Provide analysis of the extent of integration of sponsorship essentials (Community-Led Care & Protection and Children’s Participation and Voice) within Technical Programs(TPs), Community Engagement and Sponsorship Plan (CESP) and work practices.
• Children’s Experience of Sponsorship: Support to develop and implement initiatives to ensure children’s experience of sponsorship is meaningful, enjoyable and transformative, builds children’s skills and leadership, and children’s views are actively considered through feedback processes.
• Integration and planning: Support the engagement with operations and relevant stakeholders to ensure integration and mainstreaming of Sponsorship in Programming strategies within all programmes for the sustained well-being of children (inclusion, participation and protection), families and communities and an enriched supporter/sponsor experience.
2. Sponsorship Operations Index Performance (30%)
• Sponsorship Operations:
o Provide coordination support to implementation of effective Sponsorship Operations with processes managed efficiently adhering to global and national Sponsorship Standards and quality.
o Provide coordination role to ensure effective correspondences management in compliance with the Sponsorship standards and Child Protection policies.
o Provide technical advice and coordination to enhance the quality of correspondence and ensure Sponsorship Operations Index at Green level.
o Classify and handle the special queries on correspondence SOs in a timely manner and in accordance with the sponsorship standards
o Engage with ZSO and APs for successful implementation of Child Sponsorship services deliverables, targets and plans.
o Identify and address gaps, issues on sponsorship service operations at NO level, Zonal level and Area Programmes.
• Sponsorship Monitoring and Reporting:
o Provide subject matter expertise and ensure regular review of performance trends using periodic reports including GNOD, SOI and monthly Exception Reports (HOPE system - World Vision system to manage Registered children's information)) and tracking sources.
o Interpret implications, identify emerging issues, reconcile performance status and advise key areas for functional and line management action. Monitor reports and identify potential risks, coordinate risk mitigation efforts and develop support plan. Monitor and report on progress against corrective and management actions.
3. Organisational Capability (20%)
• Sponsorship Field Capacity Building: Coordinate and support Sponsorship capacity building trainings, modules and resources within the NO, Zonal and APs influencing practices for delivery of quality Sponsorship.
o Equip NO, Zonal and AP Staff (community volunteers and partners): Provide subject matter expertise and support to ensure NO management staff, Zonal and AP staff are trained and equipped with tools and skills to engage with children, youth and community volunteers in facilitating quality, effective and efficient sponsorship processes, and deliverables and be active agents of change.
o Capacity Gaps: Contribute to NO strategy by identifying capacity gaps at NO, Zonal and AP and community levels and proposing appropriate capacity building efforts or training modules to address these gaps.
• Sponsorship Business Process: Regularly observe and review correspondences business processes to ensure the simplification and effectiveness of the work.
o Research and communicate clearly with sponsorship staff at NO, zonal level and AP level any new standards and initiatives on correspondences (Global Centre) GC to ensure the effective implementation at all levels.
o Coordinate with Sponsorship staff at all levels to document and share good practices on correspondence management within APs in Vietnam and regional and GC forums.
o Provide coordination role and build capacity for service provider including translation companies and post companies to ensure the quality of the service which contribute to the quality of correspondence.
4. Sponsorship in Programming (SiP) (10%)
• Sponsorship in Programming quality: Provide support as required to
o Ensure mainstreaming of Sponsorship in Programming practices in area programmes including two essentials of Community-led Care & Protection, and Child Participation and Voice.
• Sponsorship messaging: Provide support as required to ensure sponsorship education processes and clear messaging of Child Sponsorship within communities that promotes active community ownership and participation in.
• Child safeguarding and protection: Ensure compliance to WV Child Protection and Safeguarding policies, standards and procedures across all management of Child Sponsorship.
5. Child and Sponsor Engagement (20%)
• Child participation and sponsorship integration:
o Coordinate processes to promote usage of child participation practices to engage children and families to ensure sponsorship group and individual interactions contribute to child development (improved cognitive development, academic performance, better social-emotional development, and improved health).
o Support discussions with operations and sectors for engagement opportunities on common themes facilitating processing of sponsor engagement features along with program activities.
• Nurture sponsor and child connections through child engagement:
o Support AP processes and volunteer skills to promote active child communication practices to enhance skills of children in telling and capturing stories more effectively about their community’s situation and development and to encourage impact stories to be captured and communicated with sponsors.
• Management of sponsor engagement/experience features:
o Regular review of processes at NO, cluster and AP level to ensure sponsor experience features and products (correspondence and Sponsorship 2.0) received sponsors are recorded, processed with quality and responses sent to sponsors and SOs in accordance with partnership standards, global and NO targets and agreed timelines.
o Support and build capacity of sponsorship staff in quality assurance management.
o Ensure local language translations are done with accuracy and completeness.
o Provide and support GC & NO level design, development of communication materials, quality assurance and administration.
o Manage engagement with GC to facilitate Global Fulfilment (Print, Scan and Mail) of approved sponsor features. Liaise with Regional Office (RO)/GC to provide guidance and support to APs in ensuring smooth processing of all sponsor features within agreed deadlines.
o Provide guidance to APs on budget allocation for sponsor engagement/experience features.
6. Risk Management and Business systems and tool (5%)
• Sponsorship Data, Storage and Security: Ensure all sponsorship data (HOPE records, system resources and sponsor addresses), sponsor communication, and child files are filed, stored and protected in adherence to WV data protection protocols and aligned to child protection policies, standards and procedures.
• Sponsorship in emergencies: In a Sponsorship in emergencies situation, support the emergency situation reports review process and highlight major risks and support leadership action to manage negative impact on children, sponsorship field ministry and delivery of key priorities within standards. Drive follow-up action in coordination with Humanitarian Emergency Affairs (HEA) and relevant stakeholders to ensure sponsorship considerations and reporting are prioritised appropriately to keep SOs well informed and sponsors updated.
• Sponsorship Business Systems:
o Ensure Sponsorship Business Systems (Sponsorship systems, HOPE and Horizon mobiles) are maintained and updated as per WVIT protocols and procedures. Ensure issue escalation protocols are adhered to and functioning in coordination with WVIT and NO IT.
o Support (or lead as assigned) the fulfilment of Sponsorship Business Systems capability requirements and processes to maximize impact.
o Support (or lead as assigned) pilots and user acceptance tests ensuring new business rules or requirements are validated. Provide field level feedback on User Acceptance Tests.
7. Other tasks assigned by the manager to the team performance. (5%)
1. Required Education, training, license, registration, and certification
• Bachelor in social work, management, development or other relevant area required.
2. Preferred Knowledge and Qualifications
• National or Zone/Cluster level experience in sponsorship management and development projects.
• Knowledge of sponsorship policies, framework, systems and processes
• Knowledge of various technical sectors of development particularly DME and Child Protection and Sectors.
• Have understanding and experience in Child Sponsorship and its contribution to child wellbeing.
• Have understanding and experience in Development Program Approach and Sponsorship in Programming.
• Demonstrated competencies in Sponsorship Management and operational aspects of Child Sponsorship.
• Demonstrated community and staff facilitation skills.
• Excellent presentation and communication skills.
• At least 5 years’ experience in development sector.