WVV Micro Finance (MF) Transformational Impact Officer

Job code
Location Hanoi
TermFull time
Deadline: June 5, 2023

Please send your CV and Cover Letter to wvv_recruitment@wvi.org Email subject: [MFU] - Your Name - Position


Micro Finance Program – World Vision Vietnam (MFU) is an independently managed program that promotes transformational development through the provision of micro financial services. MFU was established since 2006.

Micro Finance program’s mission is to foster improvement in the quality of life among the clients in Vietnam by assisting the economically active poor and graduating the moderate and poorest of the poor entrepreneurial skills. This will be accomplished through a sustainable Micro Finance program that provides access to loans, insurance and savings within program areas.  All aspects of the services that MF program delivers are built to lead the development of appropriate models, capacities and systems for Micro enterprise development in Vietnam, resulting in sustainable economic development as part of WVI transformational development ministry throughout Area Program (AP) communities.  
MF Program is structured in two management levels: central office in Hanoi and branch office at provincial and/ or regional level. All direct transactions with clients including clients screening, loan processing and loan collection are carried out at communities’ level through a network of local staff. 
At present, MF Program is operation in 11 districts mainly in the north and central of Vietnam.

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Purpose of Position

This will be achieved by seeking to integrate our faith and identity throughout MFU’s work with boldness and humility by:
•    Ensuring that our work results in positive financial, social, spiritual impact.
•    Adapting and developing resources (reflecting branding, communication and F&D priorities) that will influence and deepen all staffs understanding of our identity and how it informs our approach to work and delivery of financial services.
•    Championing, modelling and supporting the living out of WV/VF’s faith and calling through equipping of leaders and staff (including staff of different faiths; reflect denominational diversity and other-faith sensitivities, where appropriate.)
•    Ensuring our faith informs and supports the delivery of high-quality financial services and non-financial services (e.g. training of clients), and external engagement in delivering MFU’s mission mandates and impact of faith.
•    Empowering and mobilizing individuals, groups and communities’ gifts, talents, knowledge, resources, and capacities (spiritual, social, physical and economic) to drive social change for sustainable child wellbeing.

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Key Responsibilities

Develop staff capacity for accomplishing transformational development (20%):
•    Participate as a trainer in staff trainings as well as ongoing staff development to inculcate in our staff the focus on transformational development, stewardship, excellence in client care, operational excellence, and client protection.
•    Conduct extensive field visits and shadow loan officers, and branch managers to understand the realities on the ground. Provide coaching and mentoring to branch managers to establish a strong mission focus and a healthy organizational culture within each branch.
•    Oversee and organize training and program development in Empowered Worldview, and embed this approach the DNA of our operations. This position will oversee piloting and then roll out of client training in MFU.

Roll out the Empowered World View (50%): 
•    Sufficient understanding of the EWV approach to be able to lead the learning and adaptation of EWV in the country. Contribute to and apply learning for EWV. 
•    Guide the integration and implementation EWV in other client education, marketing and staff development processes as appropriate.  
•    Conduct training of facilitators for EWV transformers/ community agents.  
•    Support EWV transformers/community agents in the facilitation of EWV facilitators workshops 
•    Ensure sufficient capacity in the organization to: 
- Ensure quality of implementation, 
- Manage monitoring, data analysis and interpretation of EWV information through the project model cycle (design, implementation, monitoring and evaluation)
- Facilitate learning and research/build evidence for EWV 
- Providing reports to the MFU leadership, region and global teams as needed on progress of EWV roll out in the country.
•    Support EWV implementation and monitoring.

Organize and facilitate community agents, clients and Saving Groups (20%): 
•    Coach community facilitators/ agents of EWV. Build capacity of the community agents through trainings and other supports.  
•    Visit the Saving Group meetings.  
•    Guide the integration and implementation of EWV in marketing, fund raising, client education, impact measurement processes as appropriate.  
•    Provide or link the Saving Groups with necessary information and services in the communities. 

Monitor and Evaluate activities (10%):
•    Ensure accurate and timely collection of impact-related data and indicators.
•    Serve as on-site lead for the Holistic Community Assessment process (will receive training in this method, along with support of an international consultant)
•    Prepare success stories and case studies of EWV. 
•    Report to donors, specifically on EWV-related activities, as well as to VFI, the Board, and SMT.

•    Perform any other duties that may be assigned by the Executive Director
•    Take responsibility for personal security, accurately identify and assess the dangers and respond in the most appropriate way; take all good faith efforts to keep other WVV staff and property secure with guidance and instruction as being trained by WVV

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Knowledge & Skill

Preferred Knowledge and Qualifications:
•    Demonstrated ability to work effectively and listen deeply to people from high-poverty contexts.
•    Demonstrated ability to work sensitively and effectively with people from different backgrounds and cultural contexts and nationalities, and also with people of different faiths or those who may profess to have no belief system. 
•    Excellent training and coaching skills and ability to develop own training methods and materials.
•    Strong interpersonal, diplomatic and negotiating skills, ability to influence and exercise discretion.
•    Proven outstanding coordination skills, with ability to handle multiple activities concurrently, work under pressure, and meet tight deadlines.
•    Demonstrate high level of ethical commitment and trustworthiness.
•    Build and maintain relationships with community stakeholders. 
•    Be committed to work with the poor and have customer service-oriented mindset; 
•    Carefulness, proactiveness, hardworking and detail oriented
•     Willingness to support, articulate and demonstrate World Vision’s core in meaningful ways to children and communities.

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Required Professional Experience:
•    Education at a minimum of Bachelor degree level. 
•    Computer literacy; strong computer skills including Word, Excel, PowerPoint.
•    Excellent written and verbal communication skills in English.
•    Commitment and ability to develop others. 
•    Strong understanding and application of theology, missiology and diversity of faith traditions.
•    Advanced skills in adult learning styles, and instructional and curriculum design.

List additional work experience required as a minimum qualification for this position :
•    More than 5 years’ experience working (including unpaid work) in a faith community, demonstrating spiritual leadership to others, a prayerful approach to work and a commitment to own spiritual development and discernment. 
•    Experience working in the development sector (e.g. NGO or missionary work) – with microfinance, banking or other business experience as an added advantage.

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